Refund policy

Return & Refund Policy

Last Updated: [DATE]

At [STORE NAME], customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [X DAYS] of delivery.

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, tags, accessories, and documentation.

  • Not fall under the list of non-returnable items described below.

We reserve the right to reject returns that do not meet these conditions.

2. Return Request Process

To initiate a return:

  1. Contact us at [EMAIL ADDRESS] within [X DAYS] of receiving your order.

  2. Include:

    • Your order number

    • Product name

    • Reason for return

    • Photos (if the item is damaged, defective, or incorrect)

  3. Our support team will review your request and provide further instructions.

Returns sent without prior approval may not be accepted.

3. Refund Process

Once we receive and inspect the returned item:

  • We will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method.

Refunds are generally processed within [REFUND PROCESSING TIME] after approval.

Please note that banks, payment gateways, and card providers may require additional time to reflect the refund in your account.

4. Exchanges

We offer exchanges for:

  • Defective products

  • Damaged products

  • Incorrect items received

If you would like an exchange, please contact us at [EMAIL ADDRESS] with your order details.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or store credit where applicable.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within [X DAYS] of delivery.

  • Provide photographs clearly showing the issue.

  • Include your order number and product details.

After verification, we will arrange a replacement, refund, or another suitable resolution.

6. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

  • Personalized or custom-made products

  • Gift cards

  • Digital products or downloadable content

  • Perishable goods

  • Hygiene or personal-care products that have been opened or used

  • Products marked as non-returnable on the product page

Additional exclusions may apply depending on the nature of the product.

7. Return Shipping Costs

If the Return Is Due to Our Error

If the item is defective, damaged, or incorrect:

  • We will cover the return shipping cost where applicable.

  • We may arrange a pickup or provide return shipping instructions.

If the Return Is Due to Customer Preference

For returns due to a change of mind or other customer-related reasons:

  • Return shipping costs are the responsibility of the customer.

  • Original shipping charges may not be refundable unless required by law.

8. Cancellation Policy

Orders may be cancelled before shipment by contacting us at [EMAIL ADDRESS].

Once an order has been shipped, cancellation may no longer be possible and the standard return process will apply.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your card provider or payment service.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund after a reasonable period, please contact us at [EMAIL ADDRESS].

10. Contact Information

For questions regarding returns, refunds, or exchanges, please contact:

Store Name: [STORE NAME]

Email: [EMAIL ADDRESS]

Phone Number: [PHONE NUMBER]

Business Address: [BUSINESS ADDRESS]

We are committed to resolving issues fairly and providing the best possible customer experience.